Don’t believe the biased high ratings for American Van Lines (AVL) seen online. AVL buys people’s silence if not 100% satisfied. To accept their “settlement offer”, you sign a contract saying you won’t say anything negative about the company. AVL caused over $8000 worth of damage to our belongings (not counting damage done to either house) for which they offered a settlement of $1483. The movers’ attitude was great. Whenever I tried to help box items or carry items to the truck, AVL repeatedly informed me that I paid them to do the work and I shouldn’t be doing anything. But one worker clogged our toilet. Rather than saying anything about it, he closed the door. I found the mess 2 DAYS later. I had to purchase another plunger to unclog the toilet. Also, items were not packed carefully (e.g., 1 sheet of paper between 2 glass pie pans). I was expecting an 18-wheeler to carry our belongings like we had before. AVL showed up with a small truck, realized not everything was going to fit, and rented a trailer to pull behind the truck. AVL strapped my grill, wagon, & plow to the outside of the trailer (they wouldn’t fit inside). I rented a trailer to carry what AVL couldn’t fit. Our belongings were emptied into AVL’s storage unit, then reloaded when we were ready for delivery. The day we closed on the house, AVL called to make arrangements; dispatch gave me a delivery window of 2:00-4:00pm. I told them that we wouldn’t be closing until after 1:00. AVL arrived at the house at 11:00am. The driver chewed me out because I wasn’t there to take delivery and if I wasn’t there by 2:00, he was going to charge me a waiting fee. I arrived at 1:45. AVL wasn’t there, and didn’t return until after 4:00. I told my wife what happened. She posted a bad review on Google. Within 2 hours, Theresa (caseworker) called me and said if we removed the post, AVL would give me $200. The post was removed, but I never saw the $200. She told us we had 90 days to file damage and loss claims. Just a few weeks ago (way too late to add to the claim), I discovered that my 2 sets of handcuffs & keys were stolen. I repeatedly told them to take extra care of some items due to their sentimental or intrinsic value. Several were damaged. Not expecting that much damage, I foolishly signed Option 2 of the contract, which waves full replacement cost. It allows for replacement cost of $0.60/pound of that item. AVL’s settlement offer for some items was $508. Because the damage to the house was not noted in the log when the movers were here, AVL only allowed $725 as a “courtesy allowance” because I had pictures. There was a long list of other items that AVL did not offer fair settlement because their damage or loss was not listed on the bill of laden. As the homeowner, apparently it’s my responsibility to assess loss or damage to EVERYTHING as it’s unloaded. I guess I was supposed to go through every box while the truck was being unloaded to check for damage, but had 90 days to submit the paperwork? There was a 5-man team unloading items and entering the house through 2 entrances, some boxes and items were left in the garage. I could not keep track of everything. AVL used a $200 rain barrel as a packing vessel. It was filled with tools, then a chain was taken out of a tool box and thrown on top of the tools. The weight and sharp angles wore a hole in bottom, which wasn’t discover until I emptied it. A wood cabinet was destroyed. AVL put it in the garage and buried it with boxes so that I couldn’t see it. Out of “good faith and customer service”, AVL offered a settlement of $250 for the items damaged or lost that were not listed on the bill of laden because of the photos. As per their agreement, AVL had 120 days to respond to that claim. After 121 days I called them. For me to accept their pitiful offer of $1483, I must promise that I “will not, directly or indirectly, make any negative or disparaging statements”. I would rather be out the $1483 and inform others of our experience.
American Van Lines Inc.
Pompano Beach, FL 33069
American Van Lines is a family-owned and operated moving company. The family values we hold dear are mirrored in the respect we give our customers, the high service standards we uphold, and the quality-assured moving services we provide with every relocation. Holding on the traditions of the past has shaped our company and we intend to let these values lead us into the future.
Founded in 1995, we began our journey to revolutionize the moving industry with only two trucks and a dream. We've since grown to have multiple locations in order to better serve our customers.
Our moving company aims to be the single source for the entire relocation process. Moving and storage services are offered at reasonable prices and auto shipping assistance is also available should you need it. Long distance moving services to any national and worldwide location is available. We stop at nothing to meet the needs of our customers and we have not forgotten that clients always come first.
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- In state
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- Full-Service Move
- Moving Labor
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- Military/DOD Certified
Moving Company Business Info
|Number of Trucks||106|
|Warehouse Size||99,000 sq.ft.|
|In Business Since||1995|
Is this mover licensed for your move?Movers in the state of Florida are required to have a valid Florida state license (IM#) to operate legally within Florida. They are additionally required to have a valid USDOT license to operate across state lines.
American Van Lines Inc. Reviews - 8
These guys were the worst movers we've ever experience. You name it, unprofessional, total disregard for your furniture and belongings, and whenever something was broken or damaged just expect the "oh my bad" fix. The owner, Anthony Disorbo, can be proud of his gang of hudlums who trash your stuff with total disregard. He should try being an undercover boss to see what really goes on.
First of all they are very lazy filling out the inventory sheet and when we refused to sign it because they didn't fill in any detail you get inner city lip and you get to know the real gang banger mentality handling your furniture. Then when you file a claim they give you the BS that your inventory isn't descriptive enough to verify the items of furniture, AVL personnel wrapped and shipped, were moved by them so you can't prove it. Just know that the contract you are signing only protects them as a company NOT YOU.
Also, by some odd coincidence, my credit card number was stolen and used three blocks from their home office in pompano beach a few days later. The same credit card I used to pay AVL. These guys are trouble so beware if you go stupid enough to use them.
It was moving day and the two gentlemen were ready to work, quickly dismantled all the furniture, wrapped it up and loaded it with ease. The guys were friendly and professional, had everything in the truck in no time. Then it was off to Delray Florida, about twenty minutes down the road, again the guys in no time had it unloaded and put the furniture back together and placed it in its proper place. I was satisfied and will be using them again in the near future, Mike from Delray Beach Florida
The easiest move ever - great professionalism from the first inquiry phone call to the last box was unloaded. The pack up team arrived on time and ready to work - great care was taken to wrap all of our furniture and inventory our boxes. We opted to store our items in the American Van Lines warehouse in Pompano for a few months, so our move was effectively two moves. The delivery team also arrived on schedule and quickly unloaded our belongings - placing furniture where we wanted it and assembling beds all the time being mindful of our walls and doorways. They were professional, efficient, and friendly. All of our items arrived in perfect condition - no scuffs on furniture and not a single broken household item. I was dreading this move and the thought of broken or damaged items - my fears were all unjustified, American Van Lines handled all of our items with care. If I move again, American Van Lines would be my first call - they exceeded my expectations (especially in a field with very mixed standards) and at what I would consider to be a fair price.
When the employee come to my apartment , they come with clean clothes and positive aptitude to work
Around the three hours they made a fast and professional move.
I lost the final address , and they help me to find the destiny, we drive in different cars as you know.
They finish the move and put the furniture in correct order .
I recommend this Company to my friends and family ,they need assistance to move in a near future.
I had a major change in my life but my moving was made easier thanks to American Van Lines. Tom was the first salesperson I spoke with. He was extremely helpful by suggesting what I needed to do to prepare for the move His helpfulness was the deciding factor for going with this company. Afterwards Jennifer took over. She was very helpful and answered any questions and concerns I had. The driver (don't have name) called me ahead of time to inform of their arrival time. Both the driver and his crew were professional and took great care of my belongings. My furniture was very delivered ahead of schedule. The driver called a day or two ahead to inform me. The delivery went smooth. I am extremely satisfied and would gladly use and recommend American Van Lines in the future.
When I began searching for my moving company, I googled "Best long distance moving company in Broward County". A top 10 list came up and I selected 3 from that list to call. I found American Van Lines to be the best value for the services I needed. The team was professional. The sales rep actually came to the house for an estimate he insisted would be binding - it was. The movers were patient; calm with me as the week's activities and house closing made me a little edgy; they were so very kind and polite. They did EVERYTHING I asked for at both the old and new homes. They worked so hard, and were so strong and skilled. I marveled at their efficient processes - how they handed furniture off to one another, and maneuvered corners and stairs. The team was excellent and I am very grateful. I absolutely recommend American Van Lines.
I researched several moving companies and American VAn Lines gave me the best price and did not offer to refer me to another company because of haul size. The movers came when scheduled and arrived at my new address ahead of schedule. It was a truly hassle-free move and I would use this company again.