The crew, led by Jerry Rios, were fantastic. They were courteous, professional, and conscientious. They knew what they were doing, and hustled. We went from two locations to a single destination (and had to deal with high-rise elevator schedule and loading dock, etc.), and the guys seemed very comfortable with the process. The only issue we had was with the office, who failed to communicate the specific directions to the loading dock, which created a bit of a headache at the worst time. But we figured it out, and overall the move was successful (came in 2 hours under the estimated time).
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2 Guys and a Van
Chicago, IL 60657
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- Full-Service Move
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Is this mover licensed for your move?Movers in the state of Illinois are required to have a valid ILCC state license for moves within Illinois. They are additionally required to have a valid USDOT license to operate across state lines.
2 Guys and a Van Reviews - 2
The move didn't start out the way I had hoped, in that the crew was late because of "a problem with their GPS." At least the owner of the company phoned me to give me a heads up. Once the crew of 4 arrived, they seemed to be fairly well organized, but then the head mover explained the manner in which they load the truck, explaining how they load all the big items last mainly because it's easier to move everything into the new home that way. They knew we were headed to a storage unit, and not a home with this move. I didn't question the strategy since, after all, they were the professionals. However, this seemed to drag out the process much longer than it needed to be. They knew we had to be out by a certain time because we were selling our property, and had to be out at a specific time. It came down to the wire, but they made it just in time. The truck itself was also too small to fit everything so we had to make a second trip. Luckily, they didn't charge for the extra travel time it took for the second tip. They managed to break a few things (half my dinner plates costing $25/plate from my wedding, and a 70 year old antique dresser) and lost the custom hardware for the Ikea bed frame for our bedroom, which forced us to drive to Ikea not once, but twice to get the right parts to reassemble our bed.
The crew did work very hard, and had to endure hot, rainy, and humid conditions, so I tipped them accordingly. I'd imagine that they would probably perform better in a more ideal moving situation (moving from one home to another with no time constraints), but given my situation I wasn't completely satisfied.
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TLDR: Their employees are neglectful, indignant, threatening, mismanaged & irresponsible. They lied, attempted to intimidate & extort me, verbally abused me & caused damage/loss to my property.... Read more