"Terrible Company"Review of Advanced Moving & Storage, Inc.
Lord, how to make a long story short? I will start by saying there should be a no stars option. They broke/damaged MANY of our things, including a mirrored closet door, lamps, dresser, dishes, etc. Items like drills went missing altogether tho we watched them being packed. They denied most of our claims stating they weren't responsible. They charged us over 1000 more than the estimate and refused to return our things, threatening to drive off unless we paid the added charges which included more labor than what was used and supplies never used. I reported to Illinois Commerce Commision, the BBB and the Attorney General. I so wish I had read previous reviews. The owner is the one that told the workers by phone to collect all additional money as he makes ALL decisions. They offered me a whopping 60 for hundreds in damaged and missing items. Did I forget to mention the owner altered the Bill's of Lading? Changing the amounts and hours AFTER I initialed already? After much back and forth, I realized the owner wasn't the most ethical person and was never going to pay what was just, so I took them to Small Claims court, and I WON MY CASE. When I emailed about paying me the amount the court awarded, the response was to cease and desist (ummm, no, I don't have to) and to say nobody from the company will respond to my calls or emails. It appears I have to go back to court to collect. All they've responded with is that "an attorney will contact me", but won't provide a name or number, and there is no attorney on record in this case.
Not sure if I mentioned that the ever so classy owner screamed at me in the court hallways causing a sherriff to escort me to my car after the first hearing. In another sites review, the owner responded that he regrets doing business with me. Of course he does. I refused to let this company take advantage, I followed through on the tedious process of suing them as I told him I would, and most importantly, I WON my case. I am the one filled with regret for trusting this was a professional company, that they held our items hostage demanding more money and threatening to drive off with our items if we didn't pay, charging us for supplies never used & damaging our things to top it off. I also regret their refusal to pay the judgement, instead claiming they will appeal and get a new trial, because it just means back to court we go and a lengthier process. I have no doubt this outfit regrets that while I was prepared, they were not, bringing 1 witness to say a confirmation letter with added charges was sent to me, totally untrue by the way, which is why they could not produce it in court. Instead of providing any kind of letter, they claimed it wasn't on the server anymore because they have delete docs for space reasons. I believe that was the moment the Judge knew they were not credible. There was NO evidence I was wrong and the owner falsely said he was involved in our move from the start, yet didn't even know I hired their packing services. Hmmmm. I was prepared for court. Armed with proof of every discrepancy, emails, contracts and quotes to prove my case. It is WHY I WON. I had the truth on my side and proof to back it up.
So, I guess I'll see em back in court soon. They could just send me what they owe, but they won't because in my opinion the owner has no ethics, morals or business acumen whatsoever.
In my personal opinion, this company is incredibly unprofessional. It's been my experience the owner thinks he can do whatever and charge whatever he wants, and will most likely try to do so as he did with me. Hiring them was the worst decision I ever made, and again based on my personal experience, you will likely end up paying far more than what was quoted as I did. Save yourself the headache that I've endured for a year before going to court. Read ALL the reviews, there are many just like mine, and you will see the pattern. You'll be better off going with a well known, trustworthy company that cares about their reputation.
Advanced Moving & Storage, Inc. Reviews - 30
Advanced Moving & Storage, Inc.
Glendale Heights, IL 60139
Local and long distance moving services. Packing services, crating services. International relocation services. Residential and commercial relocation services. Office, warehouse relocation services. High rise apartment, condo, small and large relocation project management.