Overall, we had a very seamless moving experience with Bekins Northwest. Our initial quote was in line with our final billing, the individuals packing/loading/delivering our possessions were friendly and hard-working, and we experienced no major damage. However, I was frustrated by the communication from the management side. Specifically, after initially signing a contract, it took several weeks to get any response (with multiple follow ups on my end) to receive answers to basic moving questions and update our invoice based on new moving information. Secondly, I was told by two management contacts that our packing day would take 5 hours. Given that they only sent two individuals to pack our 3-bedroom home, this ultimately took 8 hours which was incredibly frustrating after having been given lower time projections. While I recognize we moved during the busy season (mid-July), these communication aspects could have been improved to take my review from good to great.
Bekins Van Lines, Inc.
Hello, Brianna! Thank you for taking the time to leave us a review. We take customer feedback very seriously and are delighted that, overall, you feel your move went smoothly. We're sorry to hear that communication was an issue and will incorporate your feedback as we continually look for ways to better serve our customers. Thank you for trusting your move to Bekins!