Terrible mistake. Paid a deposit during booking with a card. I was then told, if I used a credit card after the movers arrive, it would be a 4% extra charge, so I paid before they arrived with same card they kept on file. As soon as they pulled up I had concerns. I asked them to take extra pro caution with my furniture because it was new. The movers assured me my things would be wrapped and protected. As they were moving my things, I heard a box fall. I also watch as my dressers bounced roughly around on the dollies as they were taking it down stairs. They were very rough and careless with my items. They half wrapped my furniture (pictures attached) and when I asked why it wasn’t being fully wrapped, I was told it wasn’t necessary. I asked if they could get in touch with the owner.
The owner was very rude. I told him I was very concerned. First I expressed that I didn’t want any surprises when paying for additional time to please keep me informed. Then I asked if he could please tell his worker to be more careful as they were being to rough. I asked him why weren’t their straps on the dolly to secure the items and he had some excuse and seemed to be irritated by my concerns.
Soon after the movers approached me and says the owner asked them to take a picture of my card. I declined and ask them to get him on the phone. I asked owner why was the picture necessary, explained it the same card that was charge originally and that any additional hours could be charged to the same card they had on file. He argued that he wanted a picture because I could’ve found the card on the streets somewhere. I became very offended by his comments and attitude towards me. He then demanded the guys to unload my things out of the truck and told me I was still going to pay.
So I basically paid for my new furniture to get beat up and damaged. They put the wrong tape directly. This man kept all of my money and I still had to call out another company to move me. Out $1000 and who knows what my damages amount too.