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Five Stars Movers

( 3.3 overall, based on 3 reviews)

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877-738-2800877-738-2800
140 Tremont St
Boston, MA 02135

Looking for a local Boston mover? You have come to the right place where every move we do is a Five star move. Serving as Boston movers for over the last decade Five Stars Movers offers a quality white glove moving experience that cannot be beat. Having a mover you can trust is essential in the moving process. Everyone wants to hire a Boston moving company at an affordable price. Part of our Boston moving services is to provide customers with expert support from the beginning to the end of your move. We will handle coordinating everything you will need on your moving day. Planning and preparation for your moving day is a key element and we understand the difficulties involved in leaving your home or apartment and moving to a new city. Let us help you with the entire moving process from packing and loading to unpacking and unloading.

MOVE DISTANCES

  • In state
  • Out of state

MOVING SERVICES

  • Full-Service Move
  • Moving Labor

SPECIALTY SERVICES

  • Corporate Relocation
  • Commercial/Business Moves
  • Art & Antiques

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Moving Company Business Info

Number of Trucks 5
Warehouse Size 10000 SQ
In Business Since 2005
Better Business Bureau Rating & Complaint History

Is this mover licensed for your move?

Movers in the state of Massachusetts are required to have a valid Massachusetts state license for moves within Massachusetts. They are additionally required to have a valid USDOT license to operate across state lines.
Something wrong, out of date, or missing? Let us know
USDOT# Required for out-of-state moves 1362673   Federal Complaint History >
MA license (MDPU) Required MDPU 31179 Verify here >
Massachusetts Movers Association (MTA) Recommended Not Found   Verify here >

Five Stars Movers Reviews - 3


5 out of 5
Five Stars Movers so Professional. Thanks. by

The Movers beside being Professional were so polite. The Move took less time than what I was quote and what I like the most is that they came to Our House to give us the price. They pack everything and nothing was damage which I was so surprise. Hope not to move in a long time but If we ever need Movers. Will call you for sure.

Five Stars Movers Photo 1
Five Stars Movers
Feb 03, 2018

Thank you very much for your review. it is well appreciated by all staff at Five Stars Movers

1 out of 5
A rip off with very poor business practicesby

If I could give the "business" practices of this company a review, it would be zero. For starters, I had a one bedroom apartment essentially (1 desk in another otherwise empty room), in which the few pieces of furniture I own are very light weight. Only two pieces actually have a weight above plywood nailed together. Their "estimate" (after giving a substantially detailed inventory) was grossly inaccurate. Of course, I wasn't told what the balance would be until after they already have my stuff, which I feel is hostage at this point. Their final "balance" is close to 50% more than what they quoted. There is NO way the weight and/or space that material takes warrants this. Also, to boot, when I double checked what they originally quoted me with if I wanted to put my stuff in storage (original quote was on 3 Jan 2018, today when I asked again it is 23 Jan 2018), interestingly is, again, more than the original rate they gave. This company had the business practices of loan sharks, and the only thing I want now is for my stuff to get out of their hands as quickly as possible. God only knows what they'll try to charge me for or swindle money out for me for under some flimsy pretense. DON'T TRUST THESE PEOPLE WHATSOEVER! I've moved my stuff many times, and I am very confident that this is bogus. I also find it very shady that they require the last payment be made via either cash or a postal money order (which, of course, they require you not put the recipient of else they will not accept it). They don't tell you the latter part of their requirement of that the money order cannot be signed to anyone until they have your things. I'm gravely concerned about what this is funding. Oh, when they did deliver my things, they don't clean up after themselves in spite of the exorbitant cost I've paid them already, and continue trying to swindle you for more cash. DO NOT SUPPORT THIS COMPANY!

Five Stars Movers Photo 1
Five Stars Movers
Feb 02, 2018

Hi, my apologies on my end, This Move was coordinated by a moving broker, when I bought the job from the broker the quote was a not biding estimate which means that is based on the actual weight, even do she provided a list of items to her broker. On the day of pickup we provide her the empty weight ticket of our truck once we had all her belongings in the truck we proceed to get the second weight ticket once that was done, we got the total weight of the shipment to prepare the bill on landing with the final price. Once that is done we email all paperwork to the client and the broker, unfortunately since that is a broker job we have to work with their rules and regulations. Five Stars movers works with our own client is with a biding estimate, so customers know at front how much their relocation will cost. I do not want to blame anybody but if you have a broker coordinate your move you should have read all terms and condition of your move. And not blame only me the actual moving company that executed your move.
These are same of the things you sing with your Broker

Non-Binding Estimate

Job No: W2228330
Customer Name: Kristin Lamb
Quote Date: 01/04/2018
Representative: JOHNF

Rep. email:

BASIC ESTIMATE PRICE $1619.25
DIESEL SURCHARGE: 13.00% $210.50
Shuttle truck service origin $0.10 x lbs (3175 Lbs $317.50
LATE NOTICE $200.00
ONE DAY PICKUP $200.00
HOLD FOR FADD 02/03/2018 $0.00
Elevator @origin (454CF) $68.10
CARRIER TOTAL $2615.35
CUSTOMER PAYMENT: $653.84
As a moving broker licensed with the Federal Motor Carrier Safety Administration (FMCSA), an agency within the Department of Transportation (DOT), Budget Van Lines matches your moving needs with an insured carrier licensed by the DOT. Broker Van Lines provides you with a binding or non-binding estimate based on the information you provided. Once your move is booked and your deposit is paid, Broker Van Lines' service as a licensed moving broker is complete and any booking fee/broker fee is earned in full. On the day of your move, your carrier will inspect your shipment to make sure it is properly packed for transportation (unless you paid for a FULL PACKING service), and that your shipment matches your inventory. If your shipment does not match your inventory, you may be subject to extra charges from the carrier, including increased fuel surcharges. The carrier will then ask you to sign the appropriate paperwork, including an inventory of all articles to be transported and the bill of lading. Your goods will be transported under the carrier's authority and pursuant to the carrier's bill of lading.
Please note that Broker Van Lines is not the carrier and does not own, operate or control the carrier. Therefore, any claims arising from your move (including late pickup or delivery and damaged/lost items) must be filed directly with the carrier. Please refer to the bill of lading for the carrier's contact information).
Section 6: Physical Survey Waiver Agreement:
By signing this estimate, you agree to waive your right to a physical survey, even if the carrier or any of their agents (including Broker Van Lines) are within a 50 mile radius of the origin loading address.
Section 7: Binding Estimate Explained:
A binding estimate is an agreement between you and the carrier that the total cost of your move will not exceed a certain amount based on the description of services and the quantity of items show on the estimate. Since your estimate is not based on an "in-home" survey, please be as accurate as possible with the services you need and the items to be moved, since A BINDING ESTIMATE MAY BE REVISED ON THE DATE OF PICK-UP DUE TO ADDITIONAL SERVICES TO BE PROVIDED OR ITEMS TO BE MOVED. Additionally, your carrier may require additional payment for added services that were not known or anticipated at origin (such as long hauls, extra stairs or shuttle charges).
Section 8: Non-Binding Estimate Explained:
A nonbinding estimate is the estimated total of the cost of your move based on the services requested and the items to be shipped (based on estimated weight). If you have a nonbinding estimate, your final charges will be based on the actual weight of the property and the services provided, subject to the so-called “110% rule”. The 110% rule states that your carrier may only demand total charges listed on the estimate plus 10%. Any amount over the additional 10% is still your obligation to pay, but the carrier is only allowed to invoice you for those overages 30 days after delivery. If you need additional services or add items to your inventory, the nonbinding estimate may be revised (including increased fuel surcharge) and the total cost of your estimated move may change, in which case THE 110% RULE WILL APPLY TO THE REVISED ESTIMATE. The final charges associated with a nonbinding estimate are determined by the actual weight of the shipment, subject to a 2,000 pound minimum. If the actual weight of the shipment is less than the estimated weight, final charges will be based on the greater of the applicable minimum or 85% of the original estimated weight.
This estimate contains the entire agreement between you and Broker Van Lines with respect to the subject matter herein, and supersedes all prior negotiations, agreements and understandings with respect thereto, including any oral representations made by a Budget Van Lines’ employee or agent. This estimate may only be amended by a written document duly executed by the parties.
Deposit: $653.84 Credit Card
Pickup: $980.76 (Money order, cash, or Visa/MasterCard - credit card may not be accepted if move is less than 500 miles).
Delivery: remaining balance is due in full at time of delivery prior to unloading of truck. (Postal Money order, or cash).

4 out of 5
Very efficientby

movers were very efficient they did not waste any time. They showed up right on time.I was scheduled to move by 8 AM,they knock on my door by 757 AM. Withing 45 minutes half of my furniture was already loaded in the truck. I was moving from Braintree, MA to the next town over Weymouth,MA. The guys took really good care of all my items, and they were very fast in disassembling and reassembling some of my furniture. They finish the job right on the time giving 5.5 hours, which was great because the charge amount stay right were i was quoted, which to me was important since i was on a budget.

Five Stars Movers Photo 1
Five Stars Movers
May 07, 2015

Thank you very much for reviewing us we do appreciated, please do not hesitate to refer any one to our company. once again thank you very much

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5.0 1 review

First off, they showed up on time! That's a Plus in my book, right there!!! They then explained the coverage & resposibility they had or didn't have to my items. Then they looked around to see what... Read more

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