Never again will I use or EVER recommend this company to anyone ever.
Issue #1: When you schedule a move they ask you for a list of all of your stuff, fair enough, they need to know how big of a truck to bring. The CSR that wrote down my list however WAY underestimated. We gave her a complete list and they only brought a single truck when they probably could have filled 2 full trucks. I had to rent a Uhaul the next day and move all the stuff myself, which was the whole reason I hired movers, to avoid having to do it myself.
Issue #2: They charge an hourly rate for 2 guys and an extra $50/hour for a third guy to be there. This practice in itself doesn't bother me but when your third guy just sits there and is more concerned with chugging energy drinks than actually picking things up and putting them on the truck, that's a problem. They got an extra $50/hr (250 in total) to have the third guy Chris, just sit and occasionally wrap stuff with a blanket before it was loaded onto the truck by the other two.
***That said, the other two guys were awesome, the driver and the other mover I would for sure hire again if they weren't working for this company.
Issue #3: When I tried to call about getting a small refund (roughly 15%) management was not helpful at all. He just sat on the phone and said uh-huh and ok, and I'll have to speak with my manager for you, which by the way he never did. I asked for contact information for his manager, which he wouldn't give to me, so I asked for a call back, never got one. I understand not giving out the phone numbers for management because the last thing they want is a disgruntled customer like me harassing them all day long, but at least have the courtesy to call me back.
Issue #4: They did some minor damage to our wooden furniture which I paid for the extra insurance so this stuff would get fixed if necessary. It has now been a month since our move and I have yet to hear from any repairman about getting the repair completed. I called 2m&at again today and they completely blew off my call with the uh-huh, ok, ill call my manager routine again.
Bottom Line: I WILL NEVER EVER RECOMMEND THIS COMPANY TO ANYONE EVER.
The manager of the Ann Arbor branch, Michael, handled this situation horribly when given the chance to easily resolve any concerns I had.
If I could give negative 5 stars I would.