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"Horrible experience!"Review of Stevens Worldwide Van Lines
Our local, Kansas City area affiliate was super accommodating and friendly. However, the first red flag should have been that the representative would not return our phone calls as the move date approached and we had already signed a contract.
On move day:
- Showed up late.
- The movers were impatient, very hurried and brusk.
- Reason for most of the damage; almost none of the pieces were blanket wrapped or otherwise covered. They carried everything down a flight of stairs (unprotected) and placed items out on the driveway before loading in the truck.
- Our neighbor told us that the movers dropped outdoor furniture off the roof-top deck, we can only guess so they wouldn't have to carry it down the stairs!
We were given an arrival date in California. No show. When called, the dispatcher was extremely rude and stated that: "I don't know if the truck broke down or the driver had a break down." (You can't make this up!)
The unloading was a bit better in that the California workers were more professional and careful. But, rushed and the head driver wanted us to sign all the paperwork very quickly, before the furniture was even in the house. (Beware, do not sign anything until you have examined every piece of furniture and box even if the mover demands it.)
We had purchased extra insurance through Stevens, (at a very high rate.) Our claims for damage were met with:
- Delay, delay, delay.
- They claimed that our furniture had been previously damaged which is not true.
- Stated on several pieces that damages were minimal and would not affect the use, therefore would not reimburse. (Broken chair or sofa back, missing legs and deep gouges are not minimal!)
- For items that they would acknowledge had been damaged by their negligence, extremely low reimbursement was offered.
This company is the worst, Stevens Worldwide Van Lines turned our move into a nightmare.
Stevens Worldwide Van Lines Reviews - 3
Stevens Worldwide Van Lines
Waterford, MI 48328
Stevens Worldwide Van Lines is The Way to Move™ and is a leader in the moving and storage industry, with agents across the country and around the world.
Stevens handles household goods moves, office moves and offers specialty moving services. Stevens has special divisions for international relocations, general cargo shipments, corporate moving services, affinity moving services and clergy and church denomination moves. We also have a division dedicated to military and government moving.
Stevens Worldwide Van Lines was established in 1905 in Saginaw, Michigan. Founder Frederick H. Stevens, Jr. used a single horse and dray to haul baggage to and from the Michigan Central Passenger Depot. Stevens is now a full-service moving company with more than 125 agent locations throughout the United States and has a division specifically dedicated to international relocations and general cargo shipments.
Stevens performs local moves, long-distance moves and international moves with storage options for all types of relocations. Stevens also has special services for records storage and records management at many of its locations. Stevens Van Lines has continued under leadership of the same family for its entire history, and still maintains its headquarters in Saginaw. Members of the fourth and fifth generations of the company's founder continue to hold executive positions in the van line.
Stevens is ISO 9001 quality certified. This certification means that we adhere to a set of internationally recognized guidelines for excellence and continuous improvement. The Stevens International division is a member of FIDI/FAIM, the International Association of Movers and the Latin American & Caribbean Movers Association. It also holds the licensure from both the Federal Maritime Commission and the International Air Transport Association.
Stevens is recognized as a ProMover by the American Moving & Storage Association. The ProMover program promotes ethical principles in the moving and storage industry and works with federal and state governments to eliminate unethical moving practices. ProMover status clearly separates professional movers from rogue operators posing as legitimate movers. To qualify as a ProMover, movers must pass a rigorous review of professional business standards.
Stevens has an Employee Stock Ownership Plan (ESOP), with Morrison Stevens, Sr., Chairman of the Board and Chief Executive Officer, owning 70% of the company and employees owning the remaining 30%. Because of their ownership, employees in ESOP companies tend to have more dedication to their work and are more dedicated to quality and customer satisfaction than employees who do not have an ownership interest in their employer.