BROKEN PROMISES AND DAMAGED FURNITURE
My unfortunate experience with Red Carpet Movers of Las Vegas transporting my household goods from Las Vegas, NV to Mesa, AZ on July 27th thru July 29th of 2017 must be described in a nut-shell as one of: ‘broken promises and a complete disregard for the care and safekeeping of my expensive furniture, family valuables, essential medical equipment and personal belongings.’
TRUCKS WERE MUCH SMALLER THAN PROMISED/QUOTED: I was promised and paid for two 26’ / 12,000# trucks. What showed up on move day was in-fact an 8,000# truck and a 12,000# truck (20% and a full 4,000# short of the capacity that I paid for and what was required to accomplish the move).
Even after liquidating a significant amount of what was taken into account when estimating the move requirements via an unplanned trip to Mesa, AZ with my pickup truck loaded and my son’s Jeep Wrangler, garage sale, gift and other means of disposition; Red Carpet Movers were unable to get everything on the two trucks. I was then required to pay for an additional third truck & driver.
SIGNIFICANT PROPERTY DAMAGE: Damage to my property approached the total value of the cost-of-the-move. The insurance that was included was woefully inadequate and did not come close to covering the huge financial hit that I took with all of the damage to my household goods (see attached photographs).
BLACK LEATHER THEATER CHAIRS: An approximate $1,295 set of black leather reclining theater chairs were transported all the way to the living room in Mesa, AZ and then with one lift remaining, the movers grabbed the chair set by the leather flaps on the rear of the chairs and attempted to lift them onto a Persian rug. That resulted in an approximate 12-inch tear in the rear leather backing of the chairs (see attached photographs).
LOST OR STOLEN EXPENSIVE MEDICAL EQUIPMENT: Even though I was promised a comprehensive inventory of goods to be transported (loaded onto the trucks); none was ever accomplished. I sequestered certain valuable personal property that I intended to transport in my personal vehicle (expensive fragile crystal, a back-pack with my wallet and keys; my suitcase with essential items and an expensive medical Bi-PAP unit that was required to sleep at night). I made a number of trips to my personal vehicle with the before referenced items and at some point, the Bi-PAP was no longer where I had placed all of the remaining sequestered items. I assumed at the time that it had been packed in a box by mistake. In-fact, it has never been found or seen again. It was valued/purchased at approximately $2,655.00 and cost in excess of $3,700 to replace.
OVERLOADED & IMPROPERLY BALANCE LOAD: A major concern with my move was the transport of four (4) large filing cabinet fire-safes, each weighing approximately 700-800#. I was promised that movers would arrive with heavy-duty hand-trucks capable of moving these large objects. None arrived on moving day and the movers attempted to move these heavy filing safes with the standard mover’s hand-truck. Additionally, rather that balance the load and place two of them on each truck; or in the alternative all of them on the 12,000# truck, the lead decided to place all four (4) on the light-duty approximate 8,000# truck. This necessitated trans-loading the fire-safes and other items from one truck to the other, further subjected my property to unnecessary rearranging and exposure due to lack of security. Apparently, the lead mover was injured when one of the safes fell on him during this trans-load debacle.
LABOR DISPUTE: One of the hired contract local move crew members employed in Mesa, AZ walked off the job when it became apparent that he was not going to receive the promised compensation for his travel time. This unprofessional dispute took place in the driveway of my residence in full view of the neighbors. The argument became quite heated. That left us one-man-short and only the three drivers to unload all three trucks.
ABANDONMENT PRIOR TO JOB COMPLETION: The crew ran-out-of-time and left me in a lurch with stuff strewn all over the garage floor and very little if anything set-up in the house. They indicated that they had to drive back to Las Vegas, NV that night and be at work early in the morning. I was promised complete unpack and garage setup with storage racks that were in place at my residence in Las Vegas, NV. I did not even get the racks put together, much less anything placed on them. It took me and my son three days to setup the racks and get everything off the garage floor. All the while, I have the homeowner association on my back because we could not get the cars in the garage and had to leave them in the driveway.
ANALYSIS: If the overall property damage occurred because of normal wear-and-tear or what would be considered as unavoidable force majeure (an act of God or natural & unavoidable catastrophe), I would have licked my wounds and moved on. On the contrary, the damage to my property occurred because the movers did not take the time to properly care for my goods. They were exhausted and no longer cared about doing a careful and safe job.
PROMISED APPRAISAL NEVER OCCURRED: The damage claim form, which I timely completed, indicated that an appraiser would inspect any property damage to property or items that were missing or deemed ‘non-repairable’ exceeding $100. No such inspection ever took place. I was kept waiting for months for a response and for this so-called inspection. It has now been 8-months since the date-of-move and I have not received any financial relief.
TOTAL LACK OF COMMUNICATION: I never received a telephone call apologizing for my trouble or the extensive damage done to my property. Instead, all that I have received was a letter from the legal department requesting that I sign a release of liability prior to any insurance payout.
PROPOSED RESOLUTION: I felt that the insurance coverage (level of coverage recommended) was woefully inadequate, as it would only cover only approximately $800 of my approximate $5,525.60 loss at $0.65/pound. I was advised not to sign the release without increased cooperation from the owner, Jon Powell. I sent a very reasonable request (letter of appeal) that Red Carpet Moving Company pay for the lost/stolen medical device and all else as prescribed by the above referenced $0.65/pound selected coverage.
I did not receive so much as even the courtesy of a reply.