I just had a cross country move with Fisher N. American of Hamburg, NY. To sum up this experience as horrendous is understatement. Besides a damaged box spring, broken glass shelves to a curio china & scuff marks on our leather sofa, they lost up to 4-5 boxes. There were supposed to be walls put up between each load to separate each persons belongings on the trailer yet somehow our belongings were either commingled, thrown out or stolen. Upon pick-up, an Allied van line truck showed up & I was told no big deal, it was part of the same company. It would have been nice to have been told that. Fisher seems to be more of a broker than a mover.
The inventory sheets filled out by the driver were totally messed up with descriptions not matching inventory numbers and most of the descriptions not filled out. In fact the driver left one sheet labeled pg 4 behind at the house. Yet he filled out another inventory form labeled pg 4. The mover delivered an air mattress to us that is not ours. When I called Greg Willard, (sales) & Barb, (office) I felt totally blown off w/pat answers that I should call Claims. Basically, we have been paid, you're on your own. I highly do not recommend using this company. Follow up service w/claims & tracing has been a nightmare. I am so sorry we hired this company. They are the worst. I do not recommend.
Fisher Moving & Storage Inc.
To give a more complete picture of the Starr's move I would offer the following information: The goods loaded ontime and delivered on time. The fact the driver may have mislabled the page number on an inventory sheet seems a bit of an excessive critigue. When Mr Starr called our office about his claim, he was not "blown off" he was referred to North American's cargo claims department for the handling of his claim concerns.It is their function to handle claims and would not have been the role of this office staff, he may have felt inconvenienced by having to make an additional phone call but it would have been necessary,The claims dept has been active in responding to the claim. They had a local repair firm come out and assess the damaged items and traced with the parties involved in the move as well as the connecting shipments to try and determine if anything might have been mis-delivered. The trace has proved negative as to any items claimed as missing. I will concede that after the initial trace was negative and at Mr Starr's urging we asked the claims dept to once again reach out to the conecting customers ,which still proved negative.Part of the problem concerning the missing item claim is the shipment was signed for at delivery as everything received. The customer was not present at delivery he had entrusted the apartment personell at his new residence to receive and sign for his goods. We are not a broker, we have been in business for almost 90 years and an interstate agent for North American Van Lines since 1936, we have an outstanding local reputation. We are always sympathetic when a customer has a less than satisfactory move and on interstate moves make sure the appropiate action is being taken