If i could give them negative stars i would - READ THE FINE PRINT ON THE WAIVER. We had a very simple 10 minute move from one location to another (in Centerville, OH - I am visiting from out of town), during which two of my mother's art pieces were destroyed. They had simply bungee-corded them inside the truck, no wrapping or foam padding, and they fell during transport. One is irreplaceable - a plaster piece signed by the artist and purchased @ 20 years ago.
Jason the on-site mgr came to our location and apologized profusely, said their office would contact us to resolve on the next business day, and he took pictures of the damage to send to their corporate office. Looking around my mother's place he understood she was an art collector and said there were no excuses for what happened.
Well a phone call never came so i called and spoke with "Joe" and got the foot-dragging run-around. He said his manager/owner Nate Wilcox or something would call - that call never came either. So, we stopped payment on our check. Because the move was Sat. of Memorial Day wkend, they charged a premium so the total move was $360. The two art pieces destroyed we estimate @ $550-$600. They said the waiver we signed would hold up in court, which states 1) they do not reimburse for damages in excess of the cost of the move, and 2) they must first be paid the cost of the move before their claims process can be invoked! TOTAL BUNK!
PLEASE look elsewhere for movers who hire and train reputable employees - we now refer to them as "Two Men and a Cluster F**k".