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"terrible"

Review of Arpin Van Lines Inc.
1 out of 5
terribleby

This company is the worst. There is a reason there are so many terrible reviews on almost every major review site. They gave us a 2 week window and then were a week late beyond that. When they finally arrived much of our property was damaged, which was not surprising after I watched the way they handled our belongings. Nothing was wrapped in any kind of protective padding. I watched them set our couch down sideways directly on a dirty New York City sidewalk. Our dining room table had multiple chips and scratches. Many items were damaged and whole boxes missing. The bill was over $2000 more than the “estimate.” I submitted a request to the claims department for compensation for all the damage they did. Every single claim was denied with explanations that made no sense. Throughout the whole process we had one contact person who was really difficult to get ahold of and often would not even return our calls. These people are true crooks. Avoid this company at all costs.

Arpin Van Lines Inc. Photo 1
Arpin Van Lines Inc.
Dec 19, 2017

Hi Zach,

We're sorry to hear that you're still unsatisfied from your move that took place in 2015. We apologize for being late, but our records show that it was two days and not a week. Your paperwork shows 8/3/15 as the last day of your delivery spread and your shipment was delivered on 8/5/15.

As far as the damages, our Claims department sent you a detailed description of each item and why they were denied, ranging from pre-existing damage to items not being notated as damaged upon delivery. The department did not receive a response from you regarding further consideration.

As for the price increase, your actual weight was higher than your estimated weight, which would explain the increase.

Sincerely,
Arpin Van Lines

Arpin Van Lines Inc. Reviews - 2


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Arpin Van Lines Inc.

( 3.0 overall, based on 2 reviews)

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401-828-8111401-828-8111
99 James P Murphy Hwy
West Warwick, RI 02893

Arpin Van Lines, one of the nation’s leading household goods carriers, celebrates over 100 years of continued growth and leadership in the moving industry. Arpin is a quality-driven, privately-owned and operated company, with the core philosophy of Creating Customers For Life®.

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