"MANY ITEMS DAMAGED, SURPRISE FEES ON MOVING DAY!!!"Review of Armstrong Relocation
-Their "professional" packing/inventory specialist, Doug Powers did an in-home inventory of all of our items 2 weeks before moving and GROSSLY UNDERESTIMATED OUR MOVING LOAD - forcing us to either pay DOUBLE on the day of moving, to add in a new container or hire a U-haul (which we'd hoped to avoid by hiring "professional" movers, but this was the cheaper option.) What's the point of having someone come out to take inventory if it's incorrect and forces you to pay more on the day of moving? He and his company should have been held accountable for their underestimate, not us.
-Kept our stuff for 1 week before moving it, forcing us to sleep on an air mattress for a week.
-MOVING DAY- only 2 inexperienced college kids (not 3 professional movers, as promised packaged our items.) A runner, was not provided to go along the wood floor and banisters were not padded as promised. The movers struggled with items, prompting my fiance to step in to complete the job and spare our large items damage.
-As mentioned, SEVERAL ITEMS (TWENTY FIVE boxes [packed to the brim] a lamp, a bike, a night stand, a large duffel bag, 3 suitcases, a vacuum, a ladder, storage baskets, and a garbage can) couldn't fit due to Armstrong Relocation/United Van Lines inability to provide an accurate estimate.
-MOVE IN DAY: the team in Philadelphia was professional and helpful (not the same team as in Knoxville). Immediately when the team obtained our shipment, one of the movers took pictures of the inside of the container, which had been haphazardly packed without ropes or bungee cords so they likely bounced around on the trip to Philly. The movers commented that EVERYTHING WAS PACKAGED INADEQUATELY. MANY OF OUR ITEMS WEREN'T EVEN LABELED.
ALMOST EVERY FURNITURE PIECE WE OWN WAS DAMAGED (SOME SEVERELY) in the move. Some of these have additional scratches that were not there to begin with. However some of these irreplaceable items are severely damaged to the point where they need replacement or cannot be used. We placed a complaint through BBB and through United Van Lines/ Armstrong Relocation. They gave us some $$ for some items, but didn't give us what we requested or what our items were worth. Their reasoning was because some of the items were listed as damaged before leaving Knoxville - sure, some of our items had a scratch or two before leaving knoxville, but they didn't have the completely smashed side or shattered mirror that the moving company inflicted during transportation! If they had, why isn't that reflected in the paperwork from your movers? Also, we'd called Armstrong relocation to report the damages the day we found out about them and were told their claims rep, Amanda Piper, was on vacation for a week, but to take pictures of everything as evidence. No one told us not to throw items away. We threw away a bookcase that was in shambles, and therefore were not reimbursed for it as we didn't have it to show the inspector. She sent us the information 10 days after our move, that we should keep all items. It would have been nice to have been provided with this information PROMPTLY!!! Ridiculous that we need to replace it considering their rep was on vacation and they couldn't provide me the correct information because of that.
They run a very shady, crooked, business, bait and switch their customers, and leave customers with no recourse.
DON'T MOVE WITH THIS COMPANY AT ALL - even if their paperwork, estimate, and inventory sounds good to you. IF YOU DO HAVE TO MOVE WITH THEM, TAKE DETAILED PICTURES OF ALL OF YOUR FURNITURE PRIOR TO MOVING. You can't rely on their college aged packers to adequately describe damages of all of your items.
THE PHOTOS ARE JUST SOME OF THE DAMAGED ITEMS. WE HAD SO MANY MORE!!! Pictures in the garage are of some of the many items that we had to hire a uhaul to move since Armstrong's professional inventory was so underestimated. Photos also show a damaged bunky board for a bed, split bookcase, stained mattress, smashed box marked "fragile", scuffed shelving, smashed side of an antique TV console, gouged wooden bed, scuffed leather and wood chair, smashed mirror. The picture inside the truck is what United Van Lines showed (the Philly crew) when they had to unload what the Knoxville crew had packed (poorly! no bungees, ropes, etc. the boxes were all over the place and were bounced around for 1000 miles.)
NEVER USE THIS COMPANY
Linda, this is Joey DaMommio, president of Armstrong Relocation – Knoxville. I’m very sorry to hear about your damaged items and overflow experience. I understand you have spoken with our customer service representative and our claims manager and have received a settlement check, but I’ll be happy to answer any further questions and review the terms of the settlement with you. Please contact me directly at 865.546.3441 to further discuss your move.
Armstrong Relocation Reviews - 2
Knoxville, TN 37914
A full-service residential and commercial moving company, Armstrong Relocation has the experienced movers, the reputation and the desire to make your move as timely and efficient as you need, whether it's local, long distance or international. One of the largest agents for United Van Lines, Armstrong provides a breadth of services, including the movement of household goods; office and facilities relocation; relocation consulting; software solutions; and warehousing and logistics.