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"Don't Use This Company"

Review of VIP Moving Company
2 out of 5
Don't Use This Companyby

We hired VIP Moving Company to move us from our home in Burleson, TX to our new home in Corsicana, TX on Saturday, June 9, 2018. We were charged $105/hour and an additional charge of $150 because it was a house, rather than an apartment. Due to the incompetence of the moving crew, it took them 7 hours, so the move wasn't completed until almost 10:00PM that night. Our total charge was $885, plus the $60 tip we gave to each member of the crew, for a total of $945. It was only AFTER they left that we discovered all the damage that had been done to our appliances/furniture. Our glass-top patio table no longer has a glass top. I don't know if they never loaded it, or if it broke in transit and they just didn't tell us. Our computer desk now has gouges in the side of it; the finish on our high-end LG refrigerator is ruined; and our Samsung top-loading washing machine is damaged to the point that it no longer works. A repairman came today to assess the damage to the refrigerator. The finish and dents in the doors can not be fixed -- they have to be replaced, at a cost of $1,508.44. We have a repairman coming next Tuesday, the 19th, to diagnose the problem with the washing machine. I have no sense yet as to what THAT will cost us. I have spoken to the owner of VIP Moving, Mark Hall, via phone, on several occasions and also emailed him regarding the damage. Initially, he sounded as though he would be willing to pay for the damage his crew had caused -- at LEAST to our refrigerator. But, once I sent him an email detailing the cost of replacing the doors, he told me over the phone that he would NOT pay for the damage his crew had caused. He wanted to order doors from some place he knows of and put them on himself! I was not about to let him do that, as my experiences with him over these last several days have not led to my having any trust that he would get it done right. He became very aggressive and angry at me on the phone -- so much so that I finally hung up on him.

VIP Moving Company Reviews - 1


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VIP Moving Company

( 2.0 overall, based on 1 review)


817-729-6651817-729-6651
1901 Southeast Parkway
Arlington, TX 76018

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