If you need a reliable, reputable, company that stands behind their service, look ANYWHERE but here. Will, Deb, and Mindy are anything but those things.
We were moving approximately 1.1 miles. Not very far, right? Looking for an inexpensive moving company. 1.1 miles can't be that difficult.
Far enough to break and make unusable a $2,700 television forever. Don't worry though, I was paid for their admitted mistake. I was paid $108.00. 60 cents per pound "as my contract read." The TV was a year old so yeah, maybe it depreciated 96% in a year and two months.
I went to non binding mediation with the Texas Department of Motor Vehicles, me, and good ol Apple Moving as that is Texas protocol. After being put on hold multiple times for Deb to speak to someone else who could make decisions for Red Apple. (You see, Deb, who was sent to mediate, couldn't actually negotiate or make decisions apparently.) She came back to say that since I had threatened to give them bad reviews online, she wouldn't do the right thing and pay for her employees mistakes. I didn't threaten bad reviews though. I threatened honest reviews, and here we are.
We were told by the mediator that 85% of his cases are settled. I'd say that's relatively good odds, and shows that some companies to what is right when their customers make mistakes. Deb never even made an attempt to settle anything since she didn't have the authority to do so. She said I was demeaning to her employees. When asked repeatedly, for a circumstance in which that happened, she could not provide a single instance. No examples, just that my tone was harsh. I'm sure it was since your employee broke my almost $3,000 television and then sent me a check for $108.
The mediator repeatedly asked her if she was sure that she didn't even want to offer a dime. He seemed completely dumbfounded with her lack of concern and inability to do the right thing.
I have attempted contact via email, voicemail, and messages to speak to the owner, Wil Chilton, I have yet to hear from anyone. I take that back. I did get a brief email saying he had spent the last 6 weeks out of the country for him and his wife's anniversary. A trip it seems I helped pay for. Take a look at his FB, it's quite classy. I can tell you how many times it says the word pu$$# on it if you think that is appropriate, can't find it, or find it classy for a business owner to have on his Facebook just let me know. I'll help you.
I did leave off the part that the movers conveniently brought a trailer that was too small so they would have to make two trips. They blamed that on us too.