My contract was with Thompson movers but somehow Thoughtful Movers were substituted.
Since I obtained bids from at least 7 movers, when another phone # and mover name left voice mails for me I did not listen to them.
When I finally rec'd a notice that my move was canceled due to non-reply, I was furious. No one said a different named mover was substituted.
The new mover did not show up at the scheduled 9:00 am until 3:30 pm.
Furthermore the fixed price was not honored.
When they did show up, I will say they worked very hard considering I was the 3rd move on a day where the temp exceeded 90 degrees and the humidity was tropical.
All things considered, I would not hire this company again.